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Writer's picturePheonix Drewell

Responding to a Crisis



Crisis situations include: self-harm, and threats of suicide, a nervous breakdown, threats to harm others, abuse, including child abuse.


Responding to a crisis requires a calm and measured approach. Here are some tips for responding to a crisis:

  1. Assess the situation: Take a step back and assess the situation. Gather as much information as possible about the crisis and determine the severity of the situation.

  2. Prioritize safety: If there is a risk to human life or safety, prioritize taking action to ensure the safety of everyone involved.

  3. Communicate clearly: Provide clear and concise communication about the crisis, including what has happened, what is being done to respond, and any instructions or guidance that people should follow.

  4. Take action: Take immediate action to address the crisis, whether it's implementing emergency procedures or contacting relevant authorities for assistance.

  5. Coordinate with others: Coordinate with other individuals or organizations involved in the crisis response to ensure a cohesive and effective approach.

  6. Provide ongoing support: Provide ongoing support to those affected by the crisis, including emotional and practical support as needed.

  7. Learn from the experience: After the crisis has been resolved, take time to reflect on the response and identify areas for improvement. Use this experience to develop a crisis management plan for the future.

Remember that responding to a crisis can be stressful and emotional. It's important to take care of yourself and seek support as needed. By staying calm, communicating clearly, and taking decisive action, you can help manage the crisis effectively and minimize its impact.


If you or a loved one need help, we offer emergency only appointments daily. We can help you get help.


We also offer appointments for people who are having a shitty day and need someone to talk to, hang with or need support, love and guidance. No one should feel alone!



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